Sync Ticket Status Against Customer Records
Automatically track Zendesk tickets status in other systems such as CRM. Ensure that important data is in the right place to quickly enable action to be taken when ticket issues occur.enable action.
Ticket Insight
Move individual or aggregated ticket insights into other systems. This would enable monitoring by non-Zendesk users and give clear visibility throughout the organisation.
Highlight Issues or Support Bottlenecks
By integrationg the Zendesk data into other systems in the organisation it would allow issues and bottlenecks to be dealt with before they impacted the customer.